Refund Policy
This page explains how WonderWP handles self-serve package renewals, cancellation timing, refund review, and billing disputes for commercial customers operating across different markets.
Self-serve billing and renewal scope
Commercial packages start after successful payment and renew according to the active billing configuration shown during checkout or later billing changes. Package capacity, add-ons, and usage-based overages remain part of the same commercial record, even when the customer later changes billing contacts or internal operators.
Cancellation timing and non-refundable periods
Customers can stop future renewal before the next billing cycle begins. When a paid term has already started, WonderWP generally treats that active period as delivered commercial access and does not automatically prorate unused time, unless the platform, billing setup, or a reviewed commercial exception clearly failed to match the agreed package.
Refund review and dispute handling
Refund requests are reviewed against payment evidence, order history, billing-country context, tax posture, invoice or receipt state, and any provider-side dispute or chargeback signals. WonderWP may request supporting information before approving a refund, and chargeback or dispute workflows can temporarily limit billing changes or future commercial activation while the evidence pack is reviewed.
Enterprise agreements and invoice exceptions
Signed enterprise terms, annual agreements, or invoice-based arrangements may override parts of this public policy where the contract states different billing, credit-note, or settlement rules. In those cases, the signed order form or negotiated commercial document controls the exception path instead of the baseline self-serve policy.
Refund and billing questions
Use the public contact page for billing questions, refund review, renewal timing clarification, or commercial exception requests if you do not already have a direct finance or sales contact with WonderWP. Contact.